Question 1

How do I start a project with Afrixh Solutions?

Accepted Answer

Book a free discovery call (60 minutes). We discuss your business, current systems, objectives, and timeline. Within 48 hours we send a structured proposal with scope, timeline, and pricing — no obligation.

Question 2

What's included in a free discovery call?

Accepted Answer

We spend 60 minutes understanding your business requirements, pain points with existing systems, compliance needs, timeline flexibility, and budget. We also evaluate your data quality and existing integrations. This call informs a detailed, fixed-scope proposal.

Question 3

How long does an implementation take?

Accepted Answer

Typical implementations: Small (6–8 weeks), Mid-market (3–6 months), Enterprise (6–12 months). We provide detailed timelines during discovery based on your specific complexity, data quality, and team availability.

Question 4

What ERP solutions do you specialize in?

Accepted Answer

We specialize in Odoo ERP for SMEs. Our expertise spans: Retail & e-commerce, Distribution & Logistics, Healthcare & Clinics, Education, Manufacturing, Construction, Professional Services. We also provide migration services from Sage, QuickBooks, SAP Business One, and legacy platforms.

Question 5

Can you migrate from Sage, QuickBooks, or SAP to Odoo?

Accepted Answer

Yes. We specialize in ERP migrations including: data mapping, cleansing, validation, API integration, parallel-run period, staff training. We ensure zero operational disruption. We have completed 15+ successful migrations to Odoo with zero data loss.

Question 6

What industries do you serve?

Accepted Answer

Retail & e-commerce, Distribution & Logistics, Healthcare & Clinics, Education, Manufacturing, Construction, Professional Services, Hospitality, Food & Beverage, Automotive, Charities. Each engagement includes sector-specific compliance alignment (HIPAA for healthcare, PCI for retail, etc.).

Question 7

What modules should we implement?

Accepted Answer

This depends on your business needs. We recommend: Phase 1 (Core): Accounting, Inventory, Purchasing. Phase 2 (Industry-specific): POS for retail, Job Costing for construction, Patient Management for healthcare. Phase 3 (Advanced): Analytics, Automation, Custom integrations. We provide an audit and recommendation during discovery.

Question 8

How much does ERP implementation cost?

Accepted Answer

We deliver at 40–60% below comparable agency rates. Cost factors: business size (SME vs enterprise), number of modules (3–15+), users (10–500+), integrations (0–10+), customization complexity. We provide fixed-scope, transparent pricing after discovery — no hidden costs. Financing options available.

Question 9

What's included after go-live?

Accepted Answer

All projects include 30 days of post-launch support (24/5). Optional packages: Basic (monitoring & issue resolution), Professional (+ monthly reviews & optimization), Premium (24/7 support + proactive maintenance). Pricing is transparent and customizable.

Question 10

Do you provide training for our team?

Accepted Answer

Yes, comprehensive training included: Train-the-trainer sessions for key staff (2–3 days), video documentation library (50+ videos), written guides tailored to your modules, 30-day post-launch support for Q&A. Additional deep-dive training packages available at $500/day.

Question 11

What's your development process?

Accepted Answer

Structured 6-phase methodology: 1) Discovery & Requirements (1–2 weeks), 2) Architecture & Design (1–2 weeks), 3) Development & Configuration (4–12 weeks), 4) Testing & QA (2–3 weeks), 5) Training & Go-Live (1 week), 6) Post-Launch Support (30 days). Agile sprints with bi-weekly demos.

Question 12

Can you integrate with our existing systems?

Accepted Answer

Absolutely. We build custom integrations: REST/SOAP APIs, webhooks, flat file imports, real-time data sync. Experience: accounting software, CRMs, payment gateways, logistics platforms, ecommerce systems, HR platforms. Integration time: 1–4 weeks depending on complexity.

Question 13

Will we own the code and data?

Accepted Answer

Yes. Full ownership: You own all custom code and your data. We use open-source Odoo (also available in enterprise versions). Full source code access provided. No vendor lock-in. You can migrate to another provider at any time with complete documentation.

Question 14

How do you handle data security?

Accepted Answer

Enterprise-grade security: Encrypted data (TLS 1.3 in transit, AES-256 at rest), regular security audits (quarterly), role-based access control (RBAC), audit logging (all changes tracked), compliance certifications (GDPR, HIPAA, ISO 27001). Trusted infrastructure: AWS, Digital Ocean with 99.9% uptime SLAs.

Everything You Need to Know About ERP & Software Solutions

Getting Started

How do I start a project with Afrixh Solutions?

What's included in a free discovery call?

How long does an implementation take?

Ready to Get Started?